Customer Reviews
Most helpful customer reviews
14 of 15 people found the following review helpful.
Functional and Durable
By JBlairNJ
Although I was hesitant at first to puchase the item due to mixed reviews, I have to say this is a very well built carry on bag. I travel internationally for work, and already this suitcase has been through quite a bit. I love all of the pockets on the outside and inside, the bag straps are well placed and strong. The handle has been great-it took some getting used to, but the swivel feature makes it easy to roll, and even though I'm 6'3" tall, it never catches my heel even when in a rush, something all of my other suitcases have done. The garment bag on the inside is great for dress shirts and pants, and though a little small it will even manage a suit and a few shirts. I would not hesitate to recommend this carry on.
4 of 5 people found the following review helpful.
Great upright and awesome warranty - Werks 2.0 and 4.0 22" upright
By A. Havis
I had a 7 year old Werks 2.0 22" upright that has travelled all over the United States. The handle on the bag eventually stopped working and would not retract all the way. I contacted Victorinox, explained what was wrong, and opened a ticket with their St Louis repair center. Great customer service on the phone.I shipped the bag, (cost $14), and within 8 days, they had shipped me a brand new Werks 4.0 22" upright. The manifest stated that my old bag was defective and was covered under the lifetime warranty. The bag I had was very durable and things do break over time, especially if handled often by airport and TSA, but it is nice to know that there are companies left that stand by their products and do right by their customers. I will likely never own another brand of upright.By the way, the new verison addressed a number of small issues and has some really cool updates uncluding: a handle inbetween the wheels so you can pull the bag out of the overhead without touching the wheels, a new strap for placing a second bag on top etc... I really like the new version.
1 of 1 people found the following review helpful.
A little disappointing for the price.
By Jeff Freeman
I bought my old carry-on bag from this manufacturer as a very attractively priced set of 3 from a local outlet, and two of the three have been outstanding (the little one was unusable because the zipper was DOA, thus, we presume, the discount). The carry-on bag would still be in use but for a unfortunate accident at last year's Maker Faire involving, among other things, 5 gallons of hot coffee and an induction forge, but that's another story for another time. I bought this one figuring I could expect the same kind of performance from the same folks; in practice, this didn't turn out to be quite true.The build quality seems generally good but looks may be deceptive in this respect, as I will describe momentarily. The suiter is generally good, though I would prefer a zip-in rather than a Velcro (tm) attachment. It's pretty light and it is nice looking. The zippers are of uniformly good quality. I like the square design and the expandability, and I LOVE the fact that the feet expand with the suitcase, so it doesn't fall over if you look at it cockeyed like many bags will when expanded and crammed full of geegaws you are bringing home after haggling over them in the Shanghai subway market for your kids. I'm not crazy about the wee-tiny pocket and big pocket on the lid because I would like to have 2 bigger pockets, but that's a personal beef and hardly something I would blame upon the manufacturer.As others have noted, the center-pole handle, which I'll call an "expandle," vs a more normal 2-pole or "square" expandle, makes it pretty easy to lose control of anything you've stacked on top of the thing while you're moving about, so that's a weak spot if you're not used to carrying your other articles--caution is indicated especially with your laptop bag. I also am not crazy about the way the expandle divides the suitcase longitudinally. It leaves me with the feeling that I need to begin packing with a couple of oddly-shaped piles of tee shirts and socks to even out the backplane before starting in with the shirts and pants. This kind of thing inflames my OCD and makes packing take about 50% longer than my old model with the more standard square expandle. I also can't understand why everyone doesn't put one handle of some sort on each of the 4 side fascia of every suitcase. When it's heavy, it naturally wants me to pick it up with my right hand on the long side and my left hand on the short side; in order to reverse hands, I have to rotate the suitcase, which is irksome because now I am putting it down on the face instead of the back (more with the OCD here). Another handle can't possible be so expensive, right? (I get crazy with new cars when they don't have a keyhole on the passenger door, too, BTW.)As to durability, well, after a couple or three trips, the expandle doesn't telescope properly anymore because something banged into it and dented/bent the tubing, which is larger and therefore more fragile than that of the square or 2-poled expandles. I now have to force it to retract or elongate. Not impressive. I think others have noted this, too, but I'll add that the corners are chewed up, which would be no problem on trip 10 or 15, but after 2-4 trips, I'm a little disappointed at the nearly-three-hundred-dollar price point.Overall, it's either a perfectly solid and handsome bag that is somewhat overpriced, or it is a bag with some issues that cause it to fail to keep up with some of its competitors at the price point. (In this connection, for a while the BRIGHT BLUE ones were on sale around and about the place for a good bit less money.)I might give it 3.5 stars if I had half stars in my toolbar, here.
See all 6 customer reviews...
Complete waste of money
